Star Mountain Design Policy – 14th April 2026
This policy will be applied to all new contracts from the 14th April 2026. Please read the terms and conditions below carefully.
All contracts will adhere to the following policies:
Payment schedule
1) Explorer, Trailblazer, Summit, Shopify Supernova, and Cosmic Custon packages: A non-refundable payment of 35% is due before the start of the design phase. The second payment before the build phase is 50% and the final payment is 15% upon completion of the project.
2) For the Stargazing Package, there is a 50% deposit and 50% due upon completion.
Content delivery:
1) We will agree on a content delivery date together. We will ask you to choose this date realistically, even if you tell us that you want your website built as quickly as possible.
2) 1st missed content delivery deadline: we will reschedule the work on your project to resume 5-10 business days after the missed deadline.
3) 2nd missed content delivery deadline: we will reschedule the work on your project to resume 5-10 business days only after all content has been delivered, plus $100/£75 rescheduling fee
Please note: We understand that life happens, and sometimes things are beyond your control as well. We will always have discussions when there are extenuating circumstances.
Other things to note:
1) If the 2nd payment is not made on the agreed date, work on the project will stop and will only resume once the payment is made.
2) Contracts that are not ongoing must be completed within 6 months, unless otherwise specified and agreed upon.
3) All our of contracts will have a 6 month validity, unless otherwise specified and agreed upon. At the end of 6 months, if the website has not been completed due to content delivery delays, outstanding work will be then be charged at an hourly rate that uses Star Mountain’s non-build hourly rates. All the provisions of the original contract hold, and a new hourly contract will be issued.
4) All of our Explorer, Trailblazer, Summit and Cosmic Custom client websites will be built on Star Mountain’s servers first. The websites will be moved to your chosen server and domain upon final payment.
Stargazing websites will be built on the server of the hosting company and domain you choose.
We thank you for understanding.
We really do! We have the greatest respect for our clients and love getting to be part of their entrepreneurial journeys. Please feel free to contact us if you have any questions regarding the new policies!